This policy sets out your rights to return items bought from Wild Acre, a trading name of POD Consulting Limited (company number 10716813), registered at 33A Old School Lane, Blakesley, Northamptonshire, NN12 8RS, UK. It does not affect your statutory rights.

Under the Consumer Contracts Regulations 2013, if you are a consumer buying online you may cancel most orders within 14 days of receiving them, without giving a reason. To exercise this right, you must tell us within that 14-day period by emailing orders@wild-acre.uk. You then have a further 14 days from telling us to return the goods.

Certain items are excluded from this right and cannot be returned for change of mind — see “Items that cannot be returned” below.

To be eligible, items must be returned in the same condition you received them — unused, unworn, with any tags and in their original packaging. You are entitled to handle goods only as you would in a shop; if goods are returned showing use or handling beyond that, we may reduce your refund to reflect the diminished value.

You are responsible for the cost of return postage for change-of-mind returns, and for the goods until they reach us, so we recommend a tracked service. We do not provide free return labels for change-of-mind returns.

By law, the right to cancel for change of mind does not apply to:

•    Perishable goods — including fresh flowers, fresh bouquets, fresh wreaths and any plant material, which by their nature may deteriorate or expire quickly.  This also applies to items made wholly or substantially from fresh or living material — for example a wreath or arrangement combining fresh foliage with dried or decorative elements — where the item as a whole cannot be resold once it has begun to perish.

•    Bespoke, personalised or made-to-order items — including wreaths, arrangements or other products made or customised to your specification.

•    Candles and similar products that have been used, lit or unsealed — for safety and hygiene reasons these cannot be returned for change of mind once used.

•    Sale items and gift cards.

This does not affect your rights if any such item arrives faulty or damaged (see below).

Please inspect your order as soon as it arrives and contact us at orders@wild-acre.uk within 48 hours if anything is defective, damaged in transit, or not what you ordered. For perishable items, prompt contact with a photograph helps us put it right quickly.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described, or not fit for purpose, you are entitled to a remedy — repair, replacement or refund as appropriate — and we will cover return postage in those cases.

Do not send anything back before contacting us — items sent without first arranging a return cannot be accepted. Email orders@wild-acre.uk to start a return. Approved returns should be sent to: Wild Acre, 33A Old School Lane, Blakesley, Northamptonshire, NN12 8RS, UK.

We do not offer direct exchanges. If you have an eligible item you’d like to swap, the quickest and only route is to return it in line with this policy and, once the return is accepted, place a new order for the item you want.

Please note: perishable items (including items made wholly or substantially from fresh or living material) and bespoke or made-to-order items cannot be returned or exchanged for change of mind at all, so the return-and-reorder route does not apply to them. This does not affect your rights if such an item arrives faulty or damaged.

Once we’ve received and inspected your return, we’ll let you know whether it’s approved. If approved, we’ll refund you to your original payment method within 14 days. For change-of-mind returns we may withhold the refund until the goods are received, and may reduce it to reflect any diminished value or, where applicable, the original standard delivery cost. Your bank may take a few additional days to show the refund.

If more than 14 days have passed since we approved your refund and you haven’t received it, contact us at orders@wild-acre.uk.