This policy explains how and where we deliver. Wild Acre is a trading name of POD Consulting Limited (company number 10716813), 33A Old School Lane, Blakesley, Northamptonshire, NN12 8RS.

We currently deliver to mainland UK only. We do not ship to Northern Ireland, the Isle of Man, the Scottish Highlands and Islands, the Channel Islands, or internationally. Available delivery destinations are shown at checkout.

Standard delivery is charged at a flat rate, with free delivery on orders over a set threshold. The exact delivery cost, and any free-delivery threshold, are shown at checkout before you pay. Any charge for fresh or made-to-order items is also shown at checkout.

Many of our items are made to order, so dispatch times vary by product. The estimated dispatch or lead time is shown on each product page — please check this before ordering, particularly for seasonal and made-to-order pieces. Where an order contains several items, they may be dispatched together once all items are ready.

Once dispatched, standard deliveries are typically made within 2 to 4 working days. Delivery estimates are not guaranteed and can be affected by the carrier, weather, and busy periods such as Christmas. Working days are Monday to Friday, excluding bank holidays. The carrier we use may vary depending on the size, weight and nature of your order.

Fresh flowers, bouquets and fresh wreaths are made to order and, because they are perishable, are dispatched on a schedule designed to avoid weekends or extended periods in transit. For this reason:

•    The dispatch or delivery day for fresh items may differ from the rest of your order, and fresh items may be sent separately.

•    Please provide an accurate delivery address and, where possible, ensure someone is available to receive perishable items.

•    We cannot be responsible for perishable items left unrefrigerated after a failed or refused delivery, or where an incorrect address was given.

•    If a fresh item arrives in poor condition, contact us at orders@wild-acre.uk within 48 hours with a photograph so we can put it right.

At busy periods, particularly in the run-up to Christmas, we may set order cut-off dates to ensure timely delivery. These will be shown on the website. Orders placed after a cut-off will be dispatched in the next available window.

Please check your delivery address carefully at checkout. We can’t be held responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us undelivered, we’ll contact you to arrange redelivery, which may incur a further delivery charge.

Where tracking is available, we’ll provide details once your order has been dispatched.

For any delivery question, contact us at orders@wild-acre.uk.